Sell with Confidence
Read More

Tenant Portal

Tenant Information

Our Office – Hours Of Operation
Monday- Friday 9.00am – 5.30pm
Saturday 9.00am – 1.00pm
If you have any problems during your tenancy, or would just like to ask a question please call: (07) 5545 1303.

Applying for a Rental property

If you would like to apply for one of our rental properties, please complete the Tenant Application form which can be downloaded here:

To apply for one of our properties click here

This form will need to be printed, completed and signed. Once ready you can email or deliver this to our office for processing along with the required identification and documents.

Paying your Rent, Water Usage and Other Invoices (Due to Security reasons, we do not accept cash or cheques in the office.)

You can pay in the following ways:

Via your financial institution directly into our account:
BSB: 064 474
Account: 1072 5777

It is your responsibility to ensure that your rent is paid by the due date. If it is not paid in time you will be in arrears. This is a permanent mark against your rental history.

Deposits and Rental Bonds

Once you are approved by the landlord, you will be required to pay a deposit equivalent to one weeks’ rent.
Prior to moving into a property, you will need to pay the rental bond, which is equivalent to four weeks rent and also the second weeks’ rent. The bond is sent to the Residential Tenancies Authority (RTA), and is held for the duration of your tenancy as security against any damage or monies owing.

Ingoing Inspection Report

Before every tenancy begins with our office, our property managers conduct a detailed report on the condition of the property which outlines the condition of the property when you move in. You should check this report carefully, indicating your agreement or disagreement by placing a ‘Y’ or ‘N’ in the tenant agrees column- you should be specific with your comments. The inspection report should be returned to the office within seven days after it has been handed to you. If the report is not returned to our office within this time frame, then the original report provided to you on occupancy becomes the legal document and you may lose your opportunity to dispute the condition of the premises when you originally took possession. This may be vital if a dispute occurs regarding the return of your bond money at the end of the tenancy.

Property Maintenance

It is your responsibility to ensure that you keep the property clean and tidy at all times and you must not allow damage to be caused. You should give particular attention to the bathroom, the kitchen, stoves, and garden (this includes lawn mowing, weeding and general maintenance).

You must not add any fixtures or any alterations to the property without written permission. You must not create any undue noise or cause any nuisance to other residents in the vicinity.


There are two different types of repairs; Non-Urgent Repairs and Urgent Repairs.

An urgent repair is when something breaks that may make the premises unfit to live in, cause a potential safety risk, interrupt access to water, gas or electricity supplies.

Non-urgent repairs are every other type of repair or maintenance that does not have the potential to cause further damage to the property.
If you have a repair request please complete the Routine Maintenance Form using the link below:

Routine Maintenance Form

*Please note: If we arrange repairs and the tradesperson attends to find that the repairs are by fault of the tenant/s, you will be held liable for any costs involved. If you arrange a tradesperson without the permission of the agent, you can be held liable for the costs involved.

Please note that the approved persons allocated to complete the repairs, are allowed access to your property to carry out necessary repairs with 24 hours notice. For urgent repairs we do not have to give notice, but will contact you to advise.

Periodic Inspections

As managing agents, we reserve the right to enter the property three times a year to conduct a Routine Inspection. For these inspections we will give a minimum of 7 days notice in writing.

Keys & Locks

If you lose your keys, please notify the office as soon as possible. We do have our office set of keys, but you will be required to return these to our office within 24 hours of collection. No lock or barrels are to be changed unless permission is received from the landlord. If approval is granted, a copy of keys (at your cost) must be immediately supplied to our office.

Should you require keys outside of our business hours, you will need to source a locksmith to assist you with gaining access to the property.

Property Vacating

If you wish to provide Notice to Vacate this must be done in writing via the below form:

Notice to Vacate form

All keys must be returned to our office on the day of vacating. Please note to you as the tenant is responsible for handing the property over in the same condition, as it was when you moved in.

When vacating, the property rent will be charged to the date your keys are returned to our office. Please note that should you not return the keys on the date of vacating, daily rent will continue to be charged until the return of the keys.

If you have any questions or wish to discuss any aspects of the management of the property you are renting from us, please feel free to contact our Property Management department and they will be happy to assist you with your inquiry.